Customer Experience & Relationship Internship - Jakarta Selatan

Join Varnion Technology Semesta as a Customer Experience & Relationship Intern in Jakarta Selatan and kickstart your career in client relations and service excellence. This hands-on internship offers a unique opportunity to develop professional communication skills, gain practical experience, and contribute to our client satisfaction initiatives. As part of our dynamic team, you'll work closely with experienced professionals, leveraging tools like Salesforce and Zendesk to deliver exceptional customer service.

Varnion Technology Semesta is a leading technology company in Jakarta, specializing in innovative solutions for the banking and finance sector. Our mission is to empower businesses with cutting-edge technology, and we're looking for passionate interns to join us on this journey. In this role, you'll have the chance to work on real projects, attend industry workshops, and receive mentorship from our expert team.

📋 Tanggung Jawab Pekerjaan

• Assist in managing customer inquiries and complaints using Salesforce and Zendesk, ensuring timely and effective resolution.
• Support the development and implementation of customer satisfaction initiatives, including surveys and feedback analysis.
• Collaborate with the marketing team to create and distribute customer engagement materials, such as newsletters and promotional content.
• Attend client meetings and events, providing support to the sales and service teams.
• Conduct research on industry trends and best practices in customer experience and relationship management.
• Assist in the preparation of reports and presentations for internal and external stakeholders.
• Participate in team projects and contribute to the overall success of our client satisfaction initiatives.
• Stay up-to-date with the latest developments in customer experience and relationship management, and share your insights with the team.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Marketing, or a related field.
• Strong written and verbal communication skills in English and Indonesian.
• Basic understanding of customer service principles and practices.
• Familiarity with Salesforce and Zendesk, or willingness to learn these tools.
• Ability to work independently and as part of a team.
• Proactive and detail-oriented approach to work.
• Excellent organizational and time management skills.
• Enthusiasm for learning and developing professional skills in the field of customer experience and relationship management.

🛠️ Keahlian

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