Customer Support Executive - Immediate Hiring

Private Advertiser is a dynamic and customer-focused company that is looking to expand its team in the beautiful city of Canggu, Bali. We are urgently hiring a Customer Support Executive to join our growing team. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

As a Customer Support Executive at Private Advertiser, you will be the first point of contact for our clients, handling inquiries, complaints, and providing solutions to ensure their satisfaction. You will work closely with our sales and marketing teams to ensure a seamless customer experience. This is a great opportunity to grow your career in a vibrant and supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and professional responses.
• Assist in the resolution of customer issues, ensuring their satisfaction and retention.
• Collaborate with the sales and marketing teams to gather and analyze customer feedback.
• Maintain accurate and up-to-date customer records in our CRM system, HubSpot.
• Provide excellent customer service by being polite, patient, and empathetic.
• Stay updated with industry trends and best practices in customer support.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field.
• Proven experience in handling customer inquiries and resolving complaints.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, particularly HubSpot.
• Fluency in English, both written and spoken.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field.

🛠️ Keahlian

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