Customer Service Administrator - Retail & Consumer Products

Join KJ Perabot as a Customer Service Administrator and become the heart of our customer experience in the dynamic retail and consumer products industry. At KJ Perabot, we value friendliness, responsiveness, attention to detail, problem-solving skills, and accountability, and we're looking for someone who embodies these qualities to join our team in Jakarta Timur. As a Customer Service Administrator, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally.

KJ Perabot is a well-established furniture retailer with a strong presence in the Jakarta market. We pride ourselves on our commitment to customer satisfaction and our dedication to providing high-quality products and services. In this role, you'll have the opportunity to work in a fast-paced environment, using tools like CRM systems and customer service software to manage and track customer interactions. You'll also have the chance to develop your skills and grow within the company, with opportunities for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints through various channels, including phone, email, and chat.
• Use CRM software to track and document customer interactions and resolve issues efficiently.
• Ensure customer data is accurate and up-to-date in our systems.
• Provide exceptional customer service by being friendly, patient, and empathetic.
• Collaborate with other departments to ensure customer issues are resolved promptly and effectively.
• Monitor customer satisfaction metrics and provide feedback to improve our services.
• Stay up-to-date with industry trends and best practices in customer service.
• Assist in training and mentoring new customer service representatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or a related field.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail and a commitment to accuracy.
• Fluency in Indonesian and English is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Previous experience in the retail or consumer products industry is a plus.

🛠️ Keahlian

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